We’ve decided to amalgamate our support processes to ensure we’re working as efficiently as you are, and are in the process of delivering a new support portal based on JIRA. Although we’ve historically used Trello for our engagement process, we need to formalise the support structure itself.

What better way to do that than use the industry leading agile management tool? For larger customers we intend to deliver customer-specific kanbans, and provide a community kanban for product ideas, feature requests and support requests for basic-tier subscriptions.

We hope you like working with the new tools as much as we do! More to follow in coming weeks although existing customers may find that their consultants are already introducing them to JIRA.